Trac Services | MHRA Sentinel eCommunications project
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MHRA Sentinel eCommunications Project

02 nd Sep MHRA Sentinel eCommunications Project

The MHRA Sentinel eCommunications project is a solution to deliver paperless communication for Common European Submission Portal (CESP) submissions from autumn 2016.

As technology continues to advance there has been a increased shift for many services to become paperless.  Benefits of paperless communications include the potential for reduced paperwork, reduced costs, information that is communicated almost instantly as well as improved multi-user access to information.

The MHRA recognise that customers see paperless communications a priority. The MHRA’s plan is that eventually, through building and implementing new systems, all Agency communications will be paperless. In the meantime the Sentinel eCommunications project will act as a solution for paperless CESP Agency communications.

Customers will need to provide the MHRA with a single email address, which the Agency’s Sentinel system can then use for communications relating to CESP submissions. Communications in scope, include those associated with marketing authorisation applications, variations, request for information letters, renewals and parallel import submissions. The single email address provided should be one that all necessary staff can access and does not change with time.

The MHRA Sentinel eCommunications project will not impact on the Agency’s processing times for submissions ensuring overall decision times remain similar. One clear benefit is that once decisions have been made, the Agency are able to communicate the decision to customers immediately, opposed to currently having to wait for the postal system to deliver the decision via letter.

This paperless solution provided by the Sentinel eCommunications project is only for CESP submissions. Therefore, it will not affect how the MHRA Portal currently functions, with Agency communications for Portal submissions continuing in the usual manner.

The MHRA will be contacting CESP account holders to request their preferred single email address, which the Agency’s Sentinel system will then use for paperless communications relating to CESP submissions.


Oliver Rick

Senior Regulatory Executive

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MHRA, Moving toward paperless communication, An introduction to the MHRA Sentinel eComms project, v1.4

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