Client Feedback

At TRAC we believe it is important to listen to our clients and use the feedback they provide to continually improve our services. To achieve this we regularly ask all customers to complete a Feedback Form which assesses our services on a number of levels: our knowledge, our delivery and the quality of service we provide.

The charts below shows our current performance in these key areas as assessed by our customers.

When asked to rate TRAC on our knowledge clients answer questions like; how do you rate our ability to solve problems? And, how do you rate our ability and willingness to advise you? We consider the knowledge aspects of the service we provide to be pivotal in meeting all our clients' needs. We also use the feedback provided to identify any training and development needs for our employees.

The delivery area on our feedback form asks questions like; how do you rate the quality of our finished projects? And, how do you rate the price of our projects? We closely monitor this area of our performance because as a company and a team we endeavour to give the best possible value for money whilst meeting and hopefully exceeding client expectations. We can only achieve this if the end project we deliver is fit for purpose and meets all of the requirements we were given.

Our feedback form also asks questions such as; how do you rate our reporting during the project? And, how do you rate our understanding of your requirements? These types of questions help us to assess our level of service identifying where we have excelled and where we could improve.

Continuous improvement in our people and processes is very important at TRAC. We have an extremely high number of return customers and with each new project we aim to demonstrate improvement and growth in one or all of these categories.

We are able to provide specific references if required.

We are always keen to hear from our clients and would welcome any feedback you can provide as to where we have exceeded your expectations or how we can do better. You can do this by completing our 'Feedback Form', available to download using the link opposite. Your feedback is very important to us.

Quotes from customer feedback forms

'The service is extremely efficient and it has been a pleasure to work with TRAC'

Market Research Analyst

'I am very pleased with the working relationship that has developed with your team'

Medical Information Manager

'The quality of work was high and delivered both within agreed time frames and within budget'

Head of Regulatory Affairs

'We enjoy working with you and feel you are cost appropriate!'

Director

'I have no hesitation in recommending TRAC to other potential clients'

Director of Quality Assurance

'TRAC always respond to any requests and questions we have immediately and the projects have run so smoothly due to the hard work and dedication of the team; a team that is very easy to communicate with'

Market Research Analyst